TERMS OF SALE
Please read this page carefully before ordering any product. These terms apply to any order you place through our Singapore website: www.crabtree-evelyn.com.sg. By placing an order through the website you confirm that you have read, understand, and agree to these terms. We may change these terms and will publish new ones here. Please check the terms periodically when you are making purchases on the website.
INFORMATION ABOUT US
This website is operated by Crabtree & Evelyn (APAC) PTE Limited (“Crabtree & Evelyn”, “we”, “us” or “our”) a company incorporated in Singapore with an office at 1 Raffles Place, #40-02, One Raffles Place, Singapore (048616).
PLACING AN ORDER
To place an order through the website you can either become an account holder (in which case you need to provide mandatory personal information) or purchase as a guest user. Our Checkout pages will guide you through the steps you need to take to place an order with us. Please take time to read and check your order. Once you have provided your delivery and payment information you’ll have the option to review your order before you click the “Checkout” button at the end of the process.
By clicking on the “Checkout” button you are making an offer to buy the goods. We will notify you by email as soon as possible to acknowledge our receipt of your order. Your offer is subject to our acceptance, which will happen when we dispatch the goods to you, and which is when an agreement is created. We will send you an email telling you when the goods have been dispatched to you. We do not have to accept your offer and if we choose not to sell you the goods, then we will tell you by email and if you have already paid, we will refund you in full as soon as reasonably possible.
You will be asked to enter your payment details during the checkout process. All payments must be made immediately over the Internet. By placing an order, you confirm that the credit or debit card you use is yours. All card payments are subject to authorization by your card issuer and are subject to a fraud check by our designated fraud detection vendor. All products remain our property until we have delivered the products to the address specified by you. Prices given do not include delivery costs, which will be specified as part of the order process.
We will only be able to accept orders for delivery to addresses within Singapore. We accept debit and credit card payments from Visa, Mastercard and American Express. You can also pay using PayPal.
Delivery charges and timescales vary depending on the type of products ordered, and service you select and the delivery address. Except in the case of international deliveries, our outgoing parcels are delivered with Urbanfox .
Standard delivery - SG$ 8 , FREE ON ORDERS OVER SG$ 100
Your goods should arrive within 1-3 business days. If you have an account with us you’ll be able to see when your parcel is on its way by going into Previous Orders under the My Account section.
If you are a consumer, you may cancel your order without needing to give a reason. This cancellation period begins on the day you order the goods and ends 30 days after the date the goods are delivered to you (the "Cancellation Period").
For cancellations please contact us here.
Please contact us here.
The English version of these Terms of Sale will prevail if there is any conflict between the English version and any translated version of these Terms of Sale.
GENERAL; APPLICABLE LAW
We may update or amend these terms from time to time without notice to you. Any updates or amendments will be posted on the website and will apply to any future orders you place.
You may not assign or subcontract any or your rights or obligations under these terms unless we agree in writing. We may assign, transfer, or sub-contract any of our rights or obligations under these terms. If any of these terms are found to be illegal, invalid, or unenforceable by any court of competent jurisdiction, the rest of these terms will continue to apply.
A person or entity who is not a party to these terms shall have no right under the Contracts (Rights of Third Parties) Act, Chapter 53B of Singapore or any similar legislation in any jurisdiction to enforce any term of these terms, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this paragraph shall affect the rights of any permitted assignee or transferee of these terms.
These terms and any agreement between us will be governed by Singapore law and any dispute between us will be subject to the exclusive jurisdiction of the courts of Singapore..